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Privacy Policy
Carbon Bird (hereinafter referred to as “our company”) is deeply aware that personal information and specific personal information handled in our Internet service business and each of our businesses are important elements that constitute customer privacy, and we meet our customers’ expectations and trust in our company by having all employees comply with laws and regulations regarding the protection of personal information and specific personal information and our internal regulations.
(1) Acquisition, use, and provision of personal information and specific personal information
When our company acquires, uses, and provides personal information, we will specify the purpose of use as much as possible in advance, notify the individual, obtain consent, and acquire, use, and provide the information only to the extent necessary to achieve the purpose, and take measures to ensure that the acquisition, use, and provision do not exceed the scope necessary to achieve the purpose.
In addition, when acquiring, using, or providing specific personal information, we will verify the identity of the individual, obtain consent, and handle the information only for the purposes of use specified by law. We will take measures to ensure that the information is not acquired, used, or provided beyond the scope necessary to achieve those purposes.
(2) Provision to third parties
We will not provide acquired personal information to third parties unless we have obtained the individual’s consent or are required by law.
(3) Compliance with laws, regulations, national guidelines, and other norms
We will comply with the Act on the Protection of Personal Information, the Act on the Use of Numbers to Identify Specific Personal Information in Administrative Procedures, laws, regulations, national guidelines, and other norms regarding the handling of personal information.
(4) Handling of pseudonymized information
We will not use pseudonymized information obtained by processing personal information so that it cannot identify a specific individual within our company unless we take measures required by law and compare it with other information.
(5) Prevention and correction of leakage, loss, or damage of personal information and specific personal information
We will establish a system to protect the personal information and specific personal information we handle, and after fully recognizing and analyzing the risks associated with its handling, we will take necessary and reasonable safety management measures (supervision of employees and contractors who handle personal information, introduction of systems to protect against unauthorized access or malicious software, etc.) to prevent leakage, loss, or damage of personal information and specific personal information. In addition, if we detect a new risk that leakage, loss, or damage of personal information and specific personal information may occur, we will take corrective measures without delay.
(6) Response to inquiries, complaints, and consultations regarding the contents of the Personal Information Protection Policy
For inquiries regarding the contents of the Personal Information Protection Policy, or complaints and consultations from individuals who have acquired personal information and specific personal information, please contact the following inquiry desk.
(7) Continuous improvement of the personal information protection management system
The personal information protection management system, which is formulated with this policy at its apex, will be continuously improved by taking into full consideration technological trends, social conditions regarding personal information protection, and the contents of opinions and complaints received from both inside and outside the company.
Personal information disclosure matters
The personal information provided to our company and the retained personal data handled by our company will be used in whole or in part to the extent necessary for the following business and the achievement of the purpose of use.
In addition, even if it is within the scope of the purpose, our company will not use personal information and retained personal information in a manner that may encourage or induce illegal or unjust acts.
Retained personal data is “personal information that constitutes a systematic collection of information, and our company has the authority to respond to all requests from the individual for disclosure, correction, addition or deletion of content, suspension of use, erasure, suspension of provision to third parties, and disclosure of records of third-party provision.”
- Purpose of use of personal information and retained personal data
We use personal information to the extent necessary to accomplish the following business operations and purposes of use.
(1) Business content
- Verification of identity, application, change, and cancellation of contracts, confirmation of contract contents, billing of usage fees, notification of changes to usage fees and service provision conditions, notification of suspension, cancellation, and contract termination of services used, notification of changes to terms and conditions, and other business related to the provision of our services
- Business related to email support, telephone support, and chat support for our services
- Business related to recruitment
- Business related to system development
(2) Purpose of use
a) Customers’ personal information
① To exercise rights and fulfill obligations based on contracts and laws related to our business
② To carry out our business appropriately and smoothly
③ To carry out transactions with customers appropriately and smoothly, such as business-related contact and sending greeting letters associated with transactions
④ Regarding recording of received calls, to understand opinions, requests, and inquiries, and to improve future services
⑤ To measure the effectiveness of advertisements, we may obtain information on advertisements clicked before visiting this site (click date, advertisement site, order number, etc.) from sites, services, tools, etc. operated by third parties and compare it with the personal information of customers we have stored.
*Please note that your personal information will be appropriately discarded after storing it for a specified period of time for various procedures such as applications and contracts related to the use of our services, and for correspondence regarding use, in accordance with the operating rules of our personal information protection system.
b) Personal information provided when applying for employment
① For employment selection
② If you apply through the Employment Security Bureau, provide the Employment Security Bureau with “Employment Notice” etc.
③ Business-related correspondence related to ① to ② above
*Please note that the personal information of unsuccessful applicants will be appropriately discarded in accordance with the operating rules of our personal information protection system (unless the applicant requests otherwise during the interview).
c) Personal information of employees
① For employment management (procedures related to employment, education and training, welfare, personnel transfers, and retirement)
② If necessary for the performance of sales operations, clearly indicate the person in charge or person in charge
③ Business-related correspondence related to ① to ② above
*Please note that the personal information of retiring applicants will be appropriately discarded after storing it for a specified period of time for resignation procedures and correspondence with inquiries, in accordance with the operating rules of our personal information protection system.
d) Specific personal information
In accordance with laws and regulations, we submit the personal numbers of employees (including dependents), job offers, and business partners to government agencies and health insurance associations on documents such as withholding slips for salary income, payment statements, and health insurance and welfare pension insurance insured person qualification acquisition notices.
e) Personal information of those who contact us
To respond to such inquiries
f) Personal information provided by other businesses upon commissioning us to carry out business
In cases where we are commissioned to process all or part of personal information related to support business, etc., in order to carry out the commissioned business appropriately and smoothly
- Procedures for responding to requests for disclosure, etc.
In principle, we will respond without delay to requests from the person himself/herself or his/her authorized agent for notification of the purpose of use, disclosure, correction, addition or deletion of content, suspension of use, erasure, suspension of provision to third parties, disclosure of records of third-party provision, and provision of information on personal information protection measures (hereinafter referred to as “disclosure, etc.”).
b) Items to be submitted
① Request for disclosure of personal information
② Documents for identity verification (driver’s license, passport, My Number card (front), etc.)
③ In the case of a legal representative, in addition to ② above, a document confirming that the person has legal power of attorney
④ In the case of a voluntary representative, in addition to ② above, a power of attorney and the person’s seal certificate as specified by our company
*If the documents submitted contain personal numbers or sensitive personal information, please black them out before submitting them. If they are not blacked out when we receive them, we will black them out and consider them not to have been obtained.
c) Fees
For requests for disclosure and requests for notification of the purpose of use, you will be required to pay a handling fee of 1,100 yen (tax included) per request and the cost of transfer. Please note this in advance.
- Response to requests for disclosure, etc.
A written or electromagnetic record containing the response and response will be mailed or sent to the person.
However, we will not be able to disclose your information if any of the following cases a) to f) apply. In such cases, we will respond by notifying you of the reason why we cannot disclose your information. Please be aware of this in advance.
a) If there is a risk of harming the life, body, property, or other rights and interests of the person or a third party.
b) If there is a risk of significant hindrance to the proper performance of our business.
c) If it violates laws and regulations.
d) If the person or the power of attorney cannot be confirmed.
e) If there is an error in the specified documents.
f) If the subject of the request for disclosure, etc. does not fall under our “retained personal data”.
- Contact for consultations and complaints regarding the handling of retained personal data
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Disclaimer
We are not responsible for any information or services provided on sites accessed by links or banners from this site.
We strive to provide as accurate information as possible about the content and information on this site, but we cannot guarantee its accuracy or safety. The information may be out of date.
Please note that we are not responsible for any damages caused by the content posted on this site.
Copyright
The copyright of the content of this site (photos, images, text, etc.) belongs to our company in principle, and unauthorized reproduction is prohibited.
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